Contact Us
Got a question about one of the sweepstakes casinos we cover, spotted something that needs updating, or just want to flag a payout time that's changed? This page explains how to reach Sweepstakes Casinos and what we can and can't help with.
How to reach us
The quickest way to contact Sweepstakes Casinos is by email at [email protected]. We read every message and try to respond within a couple of business days, though volume can push that out during busy periods. When you write in, it helps to include the name of the platform you're asking about, roughly when you signed up or tried to redeem, and what happened — that's usually enough for us to look into it without a lengthy back-and-forth.
What we can help with
- Questions about how our rankings and editorial ratings are put together
- Corrections if something on the site looks out of date — eligible states, welcome offers, or redemption details change without much notice
- General questions about how the Gold Coin and Sweepstakes Coin model works
- Feedback on your own experience with a platform we've reviewed, positive or negative
- Broken links, typos, or anything on the site that isn't working as it should
What we can't help with
We're an independent review and comparison resource, not the platforms themselves. That means we can't access your account, process a redemption, verify your identity, or resolve a dispute over Sweepstakes Coins with an operator. For anything account-specific — a stuck redemption, a verification hold, a missing bonus — the fastest route is always the support channel listed inside the platform itself, since only the operator can see your account details and act on them.
We also can't offer legal advice on whether a particular sweepstakes casino is permitted where you live. Availability varies by state, some states restrict or prohibit these platforms outright, and the rules change often enough that we'd rather point you to an operator's own terms and your state's current guidance than guess. If you're unsure about the legal side generally, our Responsible Gambling page and the platforms' own terms and conditions are a reasonable starting point before you sign up anywhere.
Why readers get in touch
Most of the messages we get fall into a handful of categories, so it's worth checking whether one of these covers you before emailing:
| You're asking about… | Where to look first |
|---|---|
| How we rank sweepstakes casinos, including payout speed | Our review pages for each platform, plus this contact form for anything not covered |
| Whether a site operates in your state | The operator's own eligibility list, since exclusions change and we always recommend verifying directly |
| Who we are and how the site is run | About Us |
| Setting healthy limits around play | Responsible Gambling |
| Legal terms for using this site | Terms and Conditions |
Reporting an issue with a listed platform
If you've had a problem redeeming Sweepstakes Coins, hit an unexpected verification requirement, or noticed a welcome offer no longer matches what's advertised, we want to know — it directly affects how accurate our coverage stays. Include specifics where you can: the platform name, the offer or feature involved, and the date you noticed the issue. We can't intervene on your behalf with the operator, but reader reports are one of the ways we catch outdated information and correct it.
A note on what this site is and isn't
Sweepstakes Casinos is an independent research and comparison site covering sweepstakes and social casinos. We may earn a commission when readers click through to some of the platforms listed here, but that arrangement never decides how a platform is ranked or reviewed. Nothing on this site constitutes a real-money gambling service, and none of the platforms we cover should be treated as guaranteeing any outcome — casino-style games involve chance, and results are never assured.